Refund & Cancellation Policy

Last Updated: 25th November 2025
Location: Delhi, Delhi, India

Thank you for shopping at Shells by Shelly.
We want you to have a smooth and transparent experience.
Please read our Refund & Cancellation Policy carefully.

1. Return & Refund Eligibility (Within 3 Days)

We offer a 3-day return/replacement window from the date of delivery.

You may request a refund or replacement if:

  • You received a damaged or defective product

  • You received the wrong item

  • You received a product with a manufacturing defect

To be eligible for a return:

  • The item must be unused and in its original packaging

  • All accessories, stickers, and protective films must be intact

  • You must raise a request within 3 days of delivery

Note: Any claim raised after 3 days of delivery will not be accepted.

2. Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

  • Products damaged due to customer mishandling

  • Items showing signs of use

  • Customized or personalized items (if offered in the future)

  • Products without original packaging and accessories

3. Refund Process

Once your return request is approved:

  1. We will arrange a pickup or ask you to self-ship the item (depending on your pin code).

  2. After we receive and inspect the product, we will notify you of the status.

  3. If approved, refund will be processed via:

    • Original payment method, OR

    • Store credit (if chosen)

Refund timelines: 5–7 business days after approval.

4. Replacement Policy

You can request a replacement instead of a refund, subject to stock availability.

Replacement is issued only when:

  • The returned product passes quality inspection

  • The requested replacement model is in stock

If a replacement is not available, a refund will be issued.

5. Order Cancellation Policy

Before Shipping

You may cancel your order within 2 hours of placing it.
After 2 hours, your order may already be processed or shipped.

After Shipping

Orders cannot be cancelled once shipped.
You may still request a return after delivery (within 3 days).

6. Wrong Address / Undeliverable Orders

If the delivery fails due to:

  • Incorrect address

  • Wrong phone number

  • Customer not available

Reshipping charges may apply. Refunds will not be processed for such cases unless the product is returned to us unused.

7. Contact Us

For any return, refund, or cancellation request:
📧 [kshelly645@gmail.com]
📍 Delhi, Delhi, India